Booking, Cancellation, and No-Show Policy

At our spa, every appointment is prepared with care, time, and the therapist’s undivided attention. For this reason, we value commitment and mutual respect between clients and professionals.

Appointment Confirmation

All appointments are subject to confirmation by the SPA.

Cancellations

If you need to cancel or reschedule your appointment, please do so as far in advance as possible so that we can make that time slot available to other clients.

Missed Appointments

Failing to show up for an appointment without prior notice disrupts the spa’s operations and interferes with our therapists’ work.

Thus:

• Customers who miss an appointment without a valid reason or without prior notice may continue to use our services;
• However, any new appointment will be subject to an advance payment of 50% of the session fee, in order to guarantee the reservation;
• The amount paid will be deducted in full on the day of the session;
• In the event of another no-show without prior notice, SPA reserves the right to refuse future appointments.

Delays

We ask that you arrive on time. If you are late, the duration of the session may be adjusted according to the originally scheduled time.

Our Commitment

We are committed to providing an environment of complete discretion, professionalism, well-being, and respect. We expect our clients to show the same consideration for our team’s time and dedication.

To honor an appointment is to respect the time of the person who is dedicating their full attention to you.